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Know the Hoops in Stainmaster Carpet Warranty Claims Before You Buy!

Read your warranties, sales people don't seem to have a clue. This Site Leads one to believe that it's really difficult to get a payout on a claim.

Excluded from this limited warranty are: color changes from grease, mud, asphalt, tar, paints, ink, rust, blood, cement, materials that permanently destroy dyes or alter colors (such as bleaches, acne medications, drain cleaners and plant food), urine, feces, vomit, appearance or color changes due to burns, pets, tears, cuts, pulls, shading or pile reversal, fading, furniture depressions or athletic equipment. ...

To qualify for coverage under this limited warranty, you must have had hot water extraction, performed by a trained, qualified carpet care professional, at least every 24 months since the date of purchase of your carpet. (You must provide your receipts for proof of service.∫) In addition, you must have tried cleaning the affected area of your carpet by using the cleaning procedures found on pages 16 √19 of this booklet. If the noticeable color change remains after you have tried these cleaning procedures, then you must have the affected area of your carpet professionally cleaned at your expense. If the noticeable color change still remains after the professional cleaning, you must contact STAINMASTER® carpet Consumer Care and provide proof of the professional carpet cleaning within 30 days of the professional carpet cleaning.

     # 01/24/2010 -


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